Aggregate Dispatch Supervisor (Gambrills, MD)

About Us:

At Chaney Enterprises, we are a trailblazer in the material supply industry, providing innovative solutions and unparalleled service. As a fast-paced, dynamic, and rapidly growing company, we pride ourselves on fostering a collaborative and energetic work environment where excellence is the standard. Our commitment to growth and innovation has positioned us as a leader in our field, and we are looking for a talented Aggregate Dispatch Supervisor to join our team and help drive our continued success.

About the Position:

Responsible for the daily coordination and deliveries of aggregate with a focus on providing superior customer service and timely deliveries to our customers.

Key Responsibilities:

  • Oversee the management, training, and development of regional dispatch personnel. 
  • Analyze aggregate dispatch workflow and adjust accordingly with a focus on process improvement.
  • Review customer orders in dispatch system and ensure information is entered accurately to avoid erroneous deliveries and errors.
  • Educate customers and dispatchers on products and make recommendations.  Provide customers with the company website for valuable customer tools and resources.
  • Verify and approve all necessary information for credit card charges through Slim CD.
  • Interact daily with CSC personnel, customers, ADP’s, Independent haulers, and plant personnel to ensure efficient and effective deliveries.
  • Monitor daily KPI dashboards.
  • Monitor all delivered jobs internal and External for accurate delivery amounts & Trucking efficiencies.
  • Monitor all trucks on tracking systems for driver efficiencies and coordinate with trucking supervisors as needed.
  • Ensure trucking needs are being met for volume of orders scheduled.
  • Troubleshoot customer complaints and provide an appropriate resolution to the problem. Document and if necessary, elevate to Manager and/or other appropriate manager (Sales, Operations, Safety) for resolution and follow-up.
  • Promptly notify Safety, Operations Manager and/or other appropriate personnel of any accidents, material spills, or job site safety issues which may arise.
  • Monitor truck activity to maintain timely schedules and delivery of orders.  Develop schedules for next assignments so that trucks are dispatched based on availability.

Why Join Us?

  • Be part of a rapidly growing company with exciting opportunities for career advancement.
  • Work in a fast-paced, dynamic environment where innovation and creativity are valued.
  • Collaborate with a passionate and dedicated team that strives for excellence.
  • Competitive salary and benefits package.
  • Opportunity to make a significant impact on the company's success and growth trajectory.

We want to hear from you! Join us at Chaney Enterprises and play a key role in shaping the future of the material supply industry.